We’re very sorry for the missing item in your order and for the delay in getting back to you. That’s not the experience we want you to have, and we understand how frustrating it is to follow up multiple times without a response.
Our customer service team is shipping out the missing engines. You’ll receive an order confirmation email shortly, and once the shipment goes out, you’ll get a separate shipping confirmation with tracking details.
We truly appreciate your patience while we made this right, and we’re taking steps to ensure better response times moving forward. If there’s anything else you need in the meantime, please don’t hesitate to reach out.
Thank you for bringing this to our attention.